How SoftChurn automatically recovers failed payments and maximizes retention.
Recovery runs automatically in the background as soon as Stripe reports a failed payment. No manual intervention required.
A customer's credit card declines, their subscription expires, or an error occurs. Stripe notifies SoftChurn immediately.
SoftChurn queues automatic payment retries on your configured schedule (default: days 1, 3, 5, 7, 10, 14, 21, 28).
Personalized emails notify the customer of the payment failure and encourage them to update their payment method.
When a retry succeeds, the customer's service is restored and SoftChurn notifies you via webhook.
Control how many times SoftChurn retries a failed payment:
Customize when retries happen. Configure as a JSON array of days after the initial failure:
[1, 3, 5, 7, 10, 14, 21, 28]This means: retry on day 1, day 3, day 5, etc. Adjust based on your business model.
Set up an email sequence to inform customers of payment failures:
Configure the timing in your dunning email schedule. Day 0 = send immediately; Day 3 = send 3 days after failure.
Number of days before the service is suspended. Default: 7 days. Customers have this window to update their payment method.
SoftChurn automatically learns which decline types respond better to immediate vs. delayed retries. Soft declines (temporary issues) are retried faster than hard declines (card expired, etc.).
See when customers open dunning emails and click recovery links. Helps identify engaged users likely to succeed on retry.
Test multiple email subject lines and content variations to find what works best for your audience.
Detect cards expiring soon and proactively ask customers to update their payment method before failure occurs.
Fine-tune retry timing per decline type. For example, retry soft declines more frequently early on.
(Recovered Payments / Failed Payments) × 100. Target: 30-50%+
Total $ recovered vs. total failed. Monitor month-over-month growth.
Open rate and click-through rate of dunning emails.
Average days between failure and successful recovery.
Benchmark: Most SoftChurn accounts see a 30-45% recovery rate within the first month. If you're below 20%, try tweaking retry timing or dunning copy.